Everything you need to know about your in-store or online Better Things purchase
Our shipping charges are calculated based on the weight of your product:
Light orders e.g. cards & prints: £1.95
Standard orders: £3.95
Heavy orders: £9.95
All online orders are packaged and dispatched from the Better Things store at 105 Dartmouth Road, SE23 3HT. We use Royal Mail as our carrier of choice, but sometimes we may use Evri or DPD depending on the specific order size/weight.
We aim to dispatch all online orders within 2 working days. Most items are shipped with Royal Mail 2nd Class and should arrive within 2-3 days of being dispatched.
Please note - we cannot be held responsible for shipments that are left in a safe place should you not be in to accept the parcel.
We're doing our best to avoid any of our packaging ending up in landfill. Where possible, we will use biodegradable, recyclable or compostable packaging. On occasion, we may also use recycled second-hand packaging to pack your order. Please make sure to dispose of your packaging responsibly and recycle where ever you can.
Cardboard Boxes - accepted by most local recycling services
Eco Packing Peanuts - can be reused or recycled back into nature through home or municipal composting. Alternatively, simply dissolve them in water and watch them disappear!
Paper Tape - the brown tape used to wrap your parcel is recyclable
We have a 14-day return policy for orders placed online, which means you have 14 days after receiving your item to request a return. You will have a further 14 days to send your item back after receiving a response from us. The returns period will expire 28 days from the day on which you receive the goods that you have ordered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the email receipt or proof of purchase.
To start a return, contact us at firstname.lastname@example.org quoting your order number. Please note that returns will need to be sent to the following address: 105 Dartmouth Road, London, SE23 3HT, and that it is the customers responsibility to pay for the return unless the item arrives faulty. The order remains the customer's responsibility until we receive it back - we therefore suggest you use a tracked postal service with insurance.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund too.
Items sent back to us without first requesting a return will not be accepted.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We have a 14-day return policy for purchases made in-store. If you have changed your mind, you will be issued a credit note for the value of the purchase. Where the product is faulty or damaged, you will be issued a refund. A customer must show proof of purchase and return the item to store within 14 days of the initial purchase.
The fastest way to ensure you get the item you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.